Refund Policy

How to return an existing item?

Refunds are only possible if there is no damage to the equipment. In order to initiate a refund, the Customer has to deliver the items back to the warehouse. Returned items need to be inspected by the company.

Please email sales@liftdex.ae detailing why the item is being returned and whether you would like a refund, quoting your order number.

From receipt, you have 28 days to decide if you want to return any item from your order. Your item must be in its original unused condition unless there is a manufacturer defect. Should 28 days have passed since your purchase, unfortunately, we cannot offer you a refund.

It can take up to 7 days for us to receive your return, depending on which postal service you use. Once we receive the item it will be inspected and processed. We will then confirm via email what action we have taken.

Any refund will automatically be issued to the payment method used to make the original purchase and, in the event, we are unable to provide a suitable replacement we will automatically refund you and contact you via email. In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you or refunded at a percentage of the original value.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially processed.

If these routes are not successful and you still have not received your refund yet, please contact us at sales@liftdex.ae.

I have been refunded the incorrect amount

If an error has occurred please contact our accounts department as soon as possible.

The following may affect the amount you have been refunded:

  • The delivery charge would only be refunded on canceled orders.
  • If an item has been returned damaged.
  • The goods are faulty.
  • Discounts that were applied at the time of sale, which may not now be applicable.

I returned an item and it was incorrectly refunded or replaced

We are really sorry if we made a mistake when processing your request! If you were expecting a replacement and got a refund instead, this may be because we were unable to exchange the item for what you wanted. In this instance, we would automatically issue you with a refund so that you have the choice to purchase whatever goods you want instead. If you were expecting a refund and we sent you replacement goods, please get in touch, so we can sort it out for you.