Frequently asked questions
Our founder
Our story began in 2018, when Aamir Kapadia founded Liftdex after spotting a gap in the market supplying steel work to his childhood friend who happened to be opening a gym of his own. With already owning a steel company of his own the foundations to build the business was already there.
Who are we?
Liftdex Strength and Equipment is a leading manufacturer and distributor of strength and conditioning equipment, based in UAE, Dubai. Founded in 2018 in a garage, they've grown to a large company with over 100 employees and a 30,000 square meter facility. Liftdex is known for its high-quality, UAE -made products and is the official equipment supplier for major fitness competitions like the Turf Games, Precision games and more. They focus on serving athletes at all levels, from home gyms to professional sports teams.
Do you manufacture your own gym equipment?
We manufacture our strength equipment in-house, using innovative solutions designed to exceed our clients’ expectations every time.
What products and services does Liftdex offer?
We offer performance products and services designed to enhance athletic performance, including custom gym equipment, excellent customer service, and more.
Our mission
Our mission is to create world-class equipment and training facilities.
We’re trusted by the best coaches, gym owners and athletes worldwide.
Do you have resellers?
Yes, we provide competitive wholesale rates for bulk purchases. If you're a gym owner, reseller, or institution looking to equip your facility, reach out to our sales team for a custom quote.
What makes Liftdex different from other companies?
Our in-house capabilities enable rapid customisation, and we’ve developed innovative solutions designed to exceed our clients’ expectations every time. Our products are made by athletes for athletes.
Do you offer delivery across the UAE?
Yes, we provide fast and reliable delivery across Dubai, Abu Dhabi, Sharjah, and other Emirates. For international orders, our team can coordinate shipping logistics based on your location.
What is your lead time for orders?
- In-stock items: Ready for dispatch within 1–3 working days.
- Customized or large orders: Lead time typically ranges from 7 to 15 working days, depending on the complexity and volume.
Do you offer installation services?
Yes, Liftdex provides free professional installation services for all commercial and home setups within the UAE. Our team ensures safe and efficient assembly of all equipment on-site.
What warranty do you provide?
We offer a manufacturer’s warranty on all Liftdex equipment. Warranty coverage may vary depending on the product type but generally includes:
- Frame & welds: 5 years
- Moving parts & upholstery: 1 year
- Please contact our team for product-specific warranty details.
Can I visit your showroom or factory?
Yes, you are welcome to visit our Dubai showroom or manufacturing facility to explore our equipment firsthand and consult with our team. Please schedule an appointment via phone or email.
Do you offer after-sales support?
Definitely. Our relationship doesn’t end at purchase. We offer ongoing customer support, including maintenance advice, spare parts, and professional assistance to ensure your equipment stays in top shape.
How can I place an order?
You can order by:
- Visiting our showroom at
- Contacting our sales team via phone, WhatsApp, or email
- Using our website (if online ordering is available)
- Once confirmed, you’ll receive an invoice and delivery schedule.
What payment methods do you accept?
We accept:
- Bank transfers
- Cash payments
- Card payments (on-site)
- Online payment gateways
- Payment terms for bulk or project-based orders can be discussed with our team.
- 4 installment payment
How can I contact Liftdex?
📞 Phone/WhatsApp: +971 508425075
📧 Email: sales@liftdex.ae
📍 Location: Dubai, UAE
🌐 Website: www.liftdex.ae
